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Authorised Distributor of

Riello UPS

RIELLO UPS DISTRIBUTOR MALAYSIA

Rimba Sempurna, as the authorized distributor of Riello UPS, specialize and is qualified in providing comprehensive maintenance services for Riello UPS systems, ensuring uninterrupted power and optimal performance for your critical infrastructure.

Riello UPS Distributor Malaysia

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Configuration and Deployment During Installation or Startup Stage

We provide comprehensive support during the initial setup of your Riello UPS systems. Our team of certified technicians ensures:
1. Proper configuration tailored to your load requirements and environment.2. Seamless integration of the UPS with existing infrastructure.3. Testing and validation to confirm operational reliability.4. Detailed documentation and reporting upon completion.
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On-Site Support

Our on-site support services are designed to provide quick resolutions and minimize downtime. Key features include:
1. Expert troubleshooting and diagnostics by skilled engineers.2. Emergency response to critical power issues.3. Flexible support schedules to accommodate your operational needs.
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Training and Guidance

We empower your team with the knowledge to maximize the efficiency and lifespan of your UPS systems. Services include:
1. Hands-on training sessions on system operations and best practices.2. Guidance on basic troubleshooting to address minor issues independently.3. Access to detailed user manuals and technical documentation.
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Scheduled Preventive Maintenance

Regular system checks and component cleaning to prevent potential failures and extend UPS lifespan.
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Firmware Updates and Optimization

Keeping your Riello UPS up-to-date with the latest firmware for enhanced functionality and security.
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Battery Replacement and Testing

Monitoring battery health, performing discharge tests, and replacing batteries as needed to maintain reliability.
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Corrective Maintenance

Immediate troubleshooting and repairs to restore operations quickly in the event of a failure.

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Incident Management

In IT infrastructure, an ‘incident’ refers to unscheduled or unauthorized connectivity changes. ISO/IEC 18598 mandates AIM solutions to detect incidents, create audit trails, and automate corrective actions across infrastructure components in real time.

Change Management

ISO/IEC AIM standards address real-time connectivity information, minimize errors, and support electronic work orders. Look for systems with intelligent service and circuit provisioning to simplify device additions.

Capacity Management

To reduce CapEx, AIM solutions optimize connectivity assets by identifying inactive switch ports, locating available rack space, and revealing unused panel ports. This helps IT personnel maximize existing resources and potentially delay costly capacity upgrades.

Asset Management

An AIM solution provides detailed information on network switches and devices, including physical locations, device properties, and asset management. This results in faster mean time to repair (MTTR) and streamlined network audits. Additionally, it facilitates BYOD policy enforcement.

Accurate Documentation

Automated infrastructure management (AIM) systems detect and document connections, trace device connectivity, and map physical locations. It can significantly reduce error rates compared to manual management.

Authorized Training Assessor (ATA)

Training Classes are provided to all partners and end users to ensure they are up-to-date on the latest technologies and enhance their insight in cabling industry.

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Customer Experience Center & POC

Proof-of-concept testing serves as a technical assessment in alerting your decision-making process and providing you the opportunity to make adjustment regarding the requirements.

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Demonstration Facilities

Our top-of-the / leading edge demo centre will keep you updated with the latest technologies and being capable of the ways in which could be integrated into your existing environment.

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Design Assistance and Site Audit

Our certified engineers able to provide the proposed design starts from planning until the implementation. Besides, technical support can be provided in site audit with monitoring and managing the network to meet operational requirements.

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Project Inventory Management Services

The ideal inventory management can reduce overstocks and improve efficiency in order to keep projects on schedule and within budget.

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Advisory Services

Strategic advice delivered by a team of certified and experienced engineers offering end-to-end solution guidance based on industry standard to partners and End Users.

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